After Sales Service

Guanzhou Heqing tries the best to establish good cooperation in long term. Machinery from Heqing will be your right choice. We will offer you a perfect guiding,training and good service which will make production start quick and smoothly. We will offer you satisfactory service all the way

Service before sale: be consultant of our customer and make tailored project solution for them and supply the good machinery.
Sales of service : 120-800 recent study tour to companies who have visited the company's outlook won the praise of the visitors. He has volunteered for Operation user training, repair and maintenance, with the full-time on engineering and technical personnel, whether in the e-yu company or the user site, whether in the classroom or in the workshop are taking pains to handholding Professor skills, sometimes one-to-one priority to training, each person must pass theory with the operation test and for the record. Thus, customers continue to bring out batch after batch of operational and technical backbone. It is precisely because these people integrity services to further extend renovated, I work harder, which only created a good corporate e brand honor.
Service after sale: remote diagnosis, quick responding. Visit the customer timely. Small malfunctions will be removed by remote guiding. If the malfunction can not be removed by remote guiding, our technicians will reach customers within 3 days to solve the problem. Spare parts will reach customer’s hand within 15 days after placing order.

Quality is the passport to entering the market, the market principle is survival to the best. Only by quality, you can have the market, only by superiority, you can have competitiveness. Advanced servo-control technology and top electric, pneumatic and hydraulic components from Germany, Italy, France and Japan are introduced, embodying high technology, high performance and high added value. Meanwhile, we have strict rules for outsource parts which should have certificate from related authorities before taken-in.? We have “initial inspection, self-inspection, mutual-inspection, special inspection and final inspection” to examine every procedure. Every finished procedure should be signed by operator and sealed by censor. By that means, every employees takes responsibility for the whole process and make our assembly eligibility rate on 100%.

We realized: we should help our customers and establish strategic win-win partnership with our customers. It is the guarantee of our development and the basis of realizing maximum benefit for customer, society and our company.